I think my package was lost / stolen. What can I do?

Please take care to include your complete and correct shipping address. The system automatically generates our shipping labels from the information the customer provides us, so we are not responsible for any lost packages which are incorrectly addressed due to customer error.


After an order has been delivered to the shipping address provided during checkout, the courier is responsible for lost or stolen packages.  If you feel as though your package has been lost or stolen, you must contact the shipping courier with your tracking number, and they will help you locate the package or file a claim. Please note that this is only possible if you opted for a shipping courier providing tracking.