Support

You don't need an ICISF Membership to use the CISM Bookstore. If you'd like to support ICISF, you can become a member here.

Please be aware that your CISM Bookstore Account and ICISF Membership Account exist on different websites. You will need to create a separate bookstore account or allow the system to generate one automatically when you check out. A valid ICISF Membership is not required to access or use the CISM Bookstore.

Currently, there is no general discount for ICISF Certified Instructors. Any promotional or seasonal offers will be shared through our Certified Instructor specific CISMbooks newsletter and the ICISF Certified Instructor Facebook page.  You can join the closed group here. 

ICISF members receive a 5% discount on book products in the CISMbookstore. You can find the coupon code by logging in to your membership benefits page here.

Indeed, we do. Please visit our Resources page here, where you will find links to other helpful ICISF resource pages.

That’s wonderful and we truly appreciate your support!

You can join ICISF as a member here.  

You can make a donation here. 

Currently, we provide bulk order discounts only to registered CISM Teams. If you belong to a CISM Team and have forgotten your discount code, please reach out to us at cismbooks@icisf.org . For those not on a CISM Team but interested in placing a large bulk order, contact us at cismbooks@icisf.org so we can find the best deal for your needs.

All promotional or seasonal discounts will be announced either through our social media channels or via our newsletter.

ICISF members can enjoy a 5% discount on book products. Please log in to your membership benefits page to access the coupon code:

https://icisf.org/membership-benefits/

To order course-specific materials for an upcoming ICISF course, please visit our ICISF Course Materials Bookstore. You can find the link in your Course Confirmation email from the Certified Instructor Support Department or access it through the internal Certified Instructor section of our ICISF website here.

If you represent a sponsoring agency, contact the lead instructor of your course directly.

Once you have logged in, select My Account. Next, click on the edit tab located in the upper right area beneath My Account. Enter your new password in both the "password" and "confirm password" fields, then save your changes. You may also update your password here after logging in.

To log in, click the "Login" link at the top right corner of the homepage. Enter your username and password into the respective fields, then press the "Login" button to access your account. You can also log in here.

For any technical inquiries, please fill out our Contact Us form. One of our representatives will get back to you within 24 to 48 business hours.

With our online reader, you get a uniform design and experience no matter which browser or device you use, so you can concentrate on your eBook without worrying about navigating the platform or installing any software.

Our Online eBooks run on the browser-based software RedShelf. This means that a variety of functions are available to use within your Online eBook, such as:

• Highlighting text and note-taking
• Defining unfamiliar words
• Flashcard creation
• Building study guides
• Generating citations instantly
• Text read aloud (select the voice and the pace)
• Offline access
• Collaboration and note-sharing
• Keyword search within text and notes
   

For more information about RedShelf's features and where to find them, click here

For an online reading video tutorial about the RedShelf e-reader, click here

You can use our online reader to view your materials from any device that connects to the Internet, such as tablets, smartphones, desktops, or laptops. You’ll also have offline access—no need to download anything!

No, you can only view your content on one device at a time because this file type is protected.

Note: An Internet connection is required to activate Offline mode. Clearing your browser's cache may affect how Offline features work.

Step 1: Log in and go to My eLibrary, then choose the eBook you wish to use offline. Click ‘Read Now’ to open it.

Step 2: Inside your eBook, click the menu in the upper left corner and select ‘Offline’.

Step 3: Switch Offline mode to ‘On’ for the pages you want.

Step 4: Click ‘Download’ to save them.

Step 5: For convenient access later while offline, add the web address of the page to your browser’s bookmarks or favorites.

Our eBooks are created specifically for digital devices. If you prefer a printed copy for portability, we recommend buying a softcover edition instead.

Step 1: To activate this feature, click the 'Navigation' icon in the upper left corner of the screen and navigate to 'Collaboration'.

Step 2: To join a group, enter the unique 8-digit access code associated with that group and select 'Join'.

Upon joining the session, your personal notes and highlights will be temporarily hidden, and the group creator’s notes and highlights will be displayed within your eBook. To restore your own notes and annotations, select 'Exit Session'. You may return to the group creator’s annotations at any time, provided their group remains enabled.

Step 1: Tap the ‘Navigation’ icon found at the top left corner, then choose ‘Collaboration’.

Step 2: Click on ‘Share Notes’ and fill in the necessary information.

Step 3: Give the 8-digit code to others so they can join your group, share notes, and highlights. Anyone in the group can easily move between shared notes and their own personal notes!

To collaborate in real time, you need to enter a session. Under ‘Groups you Manage’, you’ll find the access code, options to join live collaboration, remove members, or delete the group.

Online eBooks include a variety of accessibility features. You can learn more about them by visiting the link below:
https://solve.redshelf.com/hc/en-us/articles/1260801020370-Assistive-Technologies

All of our books are printed to order. Orders are typically processed within 3 to 5 business days, Monday through Friday, excluding holidays.

At this time, our system can only process payments via credit card. We accept Master Card, Visa, American Express and Discover.

The most frequent cause of declined credit card payments is an “AVS mismatch”. Please ensure that the billing address you provide corresponds exactly with the information on file for your credit card.

If your payment continues to be declined after confirming your billing address, we recommend reaching out to your bank or credit card issuer for further assistance.

Our system operates through full automation. Once an order has been confirmed, it is immediately processed and cannot be canceled.

Should you contact us via our Contact Form or directly at cismbooks@icisf.org promptly after placing your order, we will make every reasonable effort to manually cancel your request prior to production. However, due to system automation, we cannot guarantee that cancellation will be possible at this stage.

Please note that incoming communications are monitored only during business hours: Monday through Friday, 8:00 AM to 3:00 PM Eastern Time. If a cancellation is successfully completed, your original credit card will be refunded within three business days, less a $10.00 USD cancellation fee.

If you contact us via our or directly via cismbooks@icisf.org immediately after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information before your order processes. However, because of the automated system we cannot guarantee that this correction will be possible.

Please ensure that you provide your complete and accurate shipping address. Our shipping labels are automatically generated based on the information customers submit, so we cannot be held liable for lost packages resulting from errors in the provided address.

If you reach out immediately after placing your order—either through our Contact Form  or directly at cismbooks@icisf.org —about an incorrect or incomplete address, we will make every effort to update your shipping information before your order is processed. However, due to our automated system, we cannot guarantee that corrections will be possible. Please remember that incoming messages are only monitored during business hours, which are typically Monday through Friday, 8am to 3pm Eastern Time.

Be sure to enter your correct email address, as our order confirmation is sent automatically from the details you provide.

Check your spam folder, and add cismbooks@icisf.org to your contacts to ensure you receive our emails.

Your credit card/bank statement will show a charge from "Sheridan" right away.

We comply with relevant laws by collecting taxes in every state. The sales tax is calculated on your order's total and depends on the destination state's local tax rates. 

If local laws require it, electronically delivered products are taxed, with these items considered "shipped" to the billing address associated with your order.

We collect sales tax in every state as required by law. Sales tax is calculated based on your order's total and the destination state's local rates. If local laws require it, electronically delivered products are taxed, with these items considered "shipped" to the billing address associated with your order.

If your purchase includes sales tax but you represent a tax-exempt organization, you can request a refund of the tax portion. Please submit your request and all necessary documents within 30 days of placing your order. Follow these steps for a refund:

1. Place your order.

2. Send a copy of your invoice and your tax-exempt certificate to:

         Email: estorecancel.sbi@sheridan.com - Attn: Tax Exempt
          Fax: 734.385.1689 - Attn: Tax Exempt

3. After your tax information is received and verified, a refund for the taxes will be processed if your order qualifies for tax exemption.

To get an updated invoice showing no tax, please log in to your account after receiving your refund and download the revised document.

While our CISMbooks are all printed on demand and shipped from our printer facility after a 3-5 business days processing time, our Quick Reference Cards are shipped directly from our ICISF office every Monday and/or Tuesday. That’s why you will receive them in a separate package and at a different time.

Our CISMbooks are printed upon request and dispatched from our printing facility following a processing period of 3-5 business days. In contrast, our Quick Reference Cards are shipped directly from our print partner Sheridan's warehouse. As a result, these items will arrive in separate packages and at different times.

Our CISMbooks are printed on demand and dispatched from our printing facility following a processing period of 3-5 business days. Quick Reference Cards, on the other hand, are sent directly from our print partner Sheridan’s warehouse. As a result, these items will arrive in separate packages and at different times.

Currently, we do not sell a digital version of our ICISF Quick Reference Cards.

Before finalizing your order, please verify all purchases and quantities, as we are unable to issue refunds on printed or digital content. If you need help during checkout, reach out via our Contact Us form prior to placing your order.

Please remember that incoming messages can only be monitored during business hours, typically Monday through Friday, 8am to 3pm Eastern Time.

We make every effort to respond to all messages promptly. Please note that we can only monitor and reply to incoming messages during regular business hours, which are typically Monday through Friday, 8am to 3pm Eastern Time.

Be sure to check your spam folder as well. To ensure you receive our emails, please add cismbooks@icisf.org to your contacts.
 

Please reach out to us using our Contact Us form or email us directly at  cismbooks@icisf.org. We're committed to replacing any damaged or incorrect item promptly.

Should your item arrive damaged from shipping, please take photos of both the item and its box, including the shipping label, and attach them to your email to cismbooks@icisf.org. This helps us file a claim with the courier.

If you've received an incorrect item, please keep the original shipping box if possible. We will send you a return label via email so a courier can pick up the package.

 

Keep in mind that selecting expedited shipping will not affect the automated processing time. Every book is printed on demand and dispatched after a processing period of 3 to 5 business days.

Please ensure your shipping address is accurate. We use the details you provide for shipping labels, and are not liable for packages lost due to incorrect addresses.

Once your order is delivered to the address entered at checkout, the courier assumes responsibility for any lost or stolen packages. If your package goes missing or is stolen, contact the courier using your tracking number. They can assist with locating your package or filing a claim, but this is only possible if you selected a courier service that offers tracking.

Yes, we do. Please click here to view our Demonstration Video bundle option.

Once you make a purchase, a PDF containing the video title will appear in your bookstore account’s eLibrary. Download this PDF to your device and open it. Inside, you’ll find a link to access the video file along with detailed instructions for downloading the video and other important information. Click  here to watch a brief guide on “How to purchase, access, and download your demonstration video”.

The video is in .MP4 format. Both Windows and macOS users can play MP4 files without installing additional software. By default, Windows uses Windows Media Player, and macOS uses QuickTime. If you want to use subtitles, we recommend using VLC Media Player, which is free and widely used.

Don't worry! If you've already saved the PDF to your device, the link inside remains active—simply click it and follow the download steps once more. If you deleted the PDF, you can still find it (along with your video link) stored in your bookstore account's eLibrary.

To access your eLibrary, log in to your account and click “My Account” at the top right. The “eLibrary” option will appear in your User Account. If you have trouble logging in or have forgotten your username, please use the "Contact Us" form. Our team will assist you as soon as possible. Expect responses within 24 hours on weekdays and at least 48 hours on weekends.

A VTT file is a "voice-to-text" file that contains video subtitles. Using appropriate software, such as the free open-source VLC media player, these subtitles can be embedded seamlessly into your downloaded video.

Click here to access a How-To Video, which demonstrates this process through clear, step-by-step instructions.

No. All videos and their content are protected by copyright under U.S. Copyright laws and belong to ICISF. Please share the link to our Online Bookstore so others can purchase their own copy instead.

Due to Vimeo video link privacy settings, embedding the online video in your presentation is not permitted. However, you may download the video to your device and then insert the locally stored file into your presentation.

Yes. Although subtitles don't automatically appear on your downloaded video, your purchase comes with an English transcript as a “voice-to-text” (VTT) file, which can be accessed in your eLibrary. By using an appropriate program—such as the recommended free VLC media player—you can embed these subtitles into your downloaded video. Click here for a how-to video showing the process in easy-to-follow steps.

Alternatively, you can use the provided link to view the video directly on its online platform, Vimeo, where you can easily enable subtitles by clicking the “CC” button in the video options.

We are actively working on transcripts in other languages and will make the “Voice-to-text” (VTT) files available upon request at no additional cost. Just reach out to cismbooks@icisf.org listing the language transcript you need. Please allow 24 hours response time during the week and at least 48 hours on weekends.

Click here for a How-To Video showing a step-by-step process of how to embed a VTT file in your video.