Support

You don't need an ICISF Membership to use the CISM Bookstore. If you'd like to support ICISF, you can become a member here.

Please be aware that your CISM Bookstore Account and ICISF Membership Account exist on different websites. You will need to create a separate bookstore account or allow the system to generate one automatically when you check out. A valid ICISF Membership is not required to access or use the CISM Bookstore.

Currently, there is no general discount for ICISF Certified Instructors. Any promotional or seasonal offers will be shared through our Certified Instructor specific CISMbooks newsletter and the ICISF Certified Instructor Facebook page.  You can join the closed group here. 

ICISF members receive a 5% discount on book products in the CISMbookstore. You can find the coupon code by logging in to your membership benefits page here.

Indeed, we do. Please visit our Resources page here, where you will find links to other helpful ICISF resource pages.

That’s wonderful and we truly appreciate your support!

You can join ICISF as a member here.  

You can make a donation here. 

Currently, we provide bulk order discounts only to registered CISM Teams. If you belong to a CISM Team and have forgotten your discount code, please reach out to us at cismbooks@icisf.org . For those not on a CISM Team but interested in placing a large bulk order, contact us at cismbooks@icisf.org so we can find the best deal for your needs.

All promotional or seasonal discounts will be announced either through our social media channels or via our newsletter.

ICISF members can enjoy a 5% discount on book products. Please log in to your membership benefits page to access the coupon code:

https://icisf.org/membership-benefits/

To order course-specific materials for an upcoming ICISF course, please visit our ICISF Course Materials Bookstore. You can find the link in your Course Confirmation email from the Certified Instructor Support Department or access it through the internal Certified Instructor section of our ICISF website here.

If you represent a sponsoring agency, contact the lead instructor of your course directly.

Once you have logged in, select My Account. Next, click on the edit tab located in the upper right area beneath My Account. Enter your new password in both the "password" and "confirm password" fields, then save your changes. You may also update your password here after logging in.

To log in, click the "Login" link at the top right corner of the homepage. Enter your username and password into the respective fields, then press the "Login" button to access your account. You can also log in here.

For any technical inquiries, please fill out our Contact Us form. One of our representatives will get back to you within 24 to 48 business hours.

Our online eBooks run on the browser-based software VitalSource. This means that a variety of functions are available to use within your online eBook, such as:

• Highlighting text and note-taking
• Defining unfamiliar words
• Flashcard creation
• Build study guides
• Generate citations instantly
• Text read aloud (select the voice and the pace)
• Offline access
  
   For additional help using Vitalsource features, please click here for a video tutorial.

We will soon post more FAQs and links to helpful videos on how to use VitalSource. You can also visit their support page after opening your Online eBook, just be aware that not all functions listed by VitalSource apply to our customers.

Our eBooks are created specifically for digital devices. If you prefer a printed copy for portability, we recommend buying a softcover edition instead.

Online eBooks include a variety of accessibility features. You can learn more about them by watching this helpful video by our reader software "VitalSource":
Accessibility and Read Aloud Features in Bookshelf

Yes. For instructions on how to install the "VitalSource" app and download your Online eBook, please follow this guide: How do I read my book offline?

The online eBook makes your online reading experience effortless through our various navigation features. You can use them to skim, search, and jump around your eBook.

• Scroll bar
• Sections
• Page numbers
• Search tool
• Bookmarks

Scroll bar

On the bottom of your eBook, a scroll bar has been added to allow navigation through the book by simply dragging the cursor to your designated page.

Sections

When viewing your eBook, you'll see one section of the text at a time. The sections are often broken into chapters, but it depends on the eBook's formatting.

To view an entire section, scroll up and down with a mouse or arrow key.

The online eBook offers a few ways to navigate between sections.

• To move from one section to the next, select the left and right arrow icons found on the bottom right-hand corner.
• Select the "Contents" button (found in the upper left-hand corner). Next, select the section or sub-section you'd like to read.

Page numbers

To jump to a page, enter the number in the page search bar in the bottom right-hand corner of the page and select "Go".

Search tool

If you need to find specific text in your eBook, select the search icon in the top right-hand corner. Type in the term or phrase into the search bar that appears. The search results will generate, organized by section.

Select the arrow to view the term or phrase in the eBook's content.

Bookmarks

Creating a bookmark

To add a bookmark to your current location in your eBook, select the bookmark icon in the bottom left-hand corner.

When you do, a blue bookmark appears to the right of the text to mark your location.

Want to delete your bookmark? Select the blue bookmark icon again.

Reviewing your bookmarks

Our online eBook not only lets you create bookmarks but also organizes them for easy access.

To find all of your bookmarks, select the icon to the left of the three dots in the upper right-hand corner. Previews of the text from the bookmarked sections are organized by chapter. Skim your bookmarks by scrolling or pressing tab.

Select the trash can icon to remove your bookmark.

To jump to a bookmarked section, select the text in the bookmark preview.

For additional help using Vitalsource navigation, please click here for a video tutorial.

Highlighting text allows you to take an active role as a learner. Here is how to do it in the online eBook:

1. If you are on a computer, click and drag your cursor to select the text you wish to highlight. If you are using a phone or tablet, press and hold with your finger, then drag.
2. Release the cursor/your finger to pull up a menu box.
3. Select one of the two colors (yellow or green) from the menu box.

Once you've selected a color, the text will appear in that color inline in the document area.

You can delete a highlight by clicking on the highlighted text and clicking on the X.

Note-taking

Creating notes in the online eBook is like creating highlights.

1. If you are on a computer, click and drag your cursor to select the text you wish to annotate. If you are using a phone or tablet, press and hold with your finger and then drag.
2. Release the cursor/your finger to pull up the menu box.
3. Click "Add Note".
4. Select a color and type your notes in the text box which appears on the right side of the page.
5. Click the blue checkmark.

Please note: Your notes can also be found throughout the eReader on the right-hand side of the desired annotation

Review your notes and highlights

To review a specific note or highlight:

1. Click the icon to the left of the three dots in the top right corner of your window.
2. Select "Annotations".
3. You can scroll to look through your notes in the order you created them.
4. You can also export your notes and highlights.

Click on a note to jump to the text it references.

For additional help using Vitalsource features, please click here for a video tutorial.

You will need to download an app to read your eBook offline. You can download the app on any device with internet access. Download the app, but don't create an account just yet.

Download for Apple

Download for Android

Download for Mac

Download from the Microsoft Store

Download on Google Play

Once you have the app downloaded, you can open the eBook from your CISMbooks eLibrary to create an account, then initiate offline access

First you need to set up a user account with VitalSource.

1. Log in to your CISMBooks account and click My Account, then My eLibrary.
2. Click Read online.
3. Click the Ellipsis (three horizontal dots) in the upper right-hand corner.
4. Click My account.
5. Click Manage devices.
6. Enter the same email address you used to place your order.
7. Click Continue.
8. Select Other as the role.
9. Enter first name, last name, and password.
10. Click Create an account.
11. You will receive an email to activate your account. Click Verify Email.

Access Offline from your desktop app.

1. Open the VitalSource desktop app.
2. Enter email address.
3. Enter password.
4. Click Sign In.
5. Click My Library.
6. Click on the eBook you would like to read to download to the app.

Access Offline from an iOS or Android device.

1. From another device like a computer, log into your CISMBooks account and click My Account, then My eLibrary.
2. Click Read online.
3. Click the Ellipsis (three horizontal dots) dots in the upper right-hand corner.
4. Click My account.
5. Click Quick Mobile Sign In.
6. Scan the QR code from your mobile device.
7. Your eBook will open in the mobile app.
   
   Here is also a helpful video by our Online eBook software VitalSource: 
   How to Download and Access Bookshelf Offline 

All of our books are printed to order. Orders are typically processed within 3 to 5 business days, Monday through Friday, excluding holidays. After processing, they are shipped via FedEx. You can access the FedEx transit map here.

At this time, our system can only process payments via credit card. We accept Master Card, Visa, American Express and Discover.

The most frequent cause of declined credit card payments is an “AVS mismatch”. Please ensure that the billing address you provide corresponds exactly with the information on file for your credit card.

If your payment continues to be declined after confirming your billing address, we recommend reaching out to your bank or credit card issuer for further assistance.

Our system operates through full automation. Once an order has been confirmed, it is immediately processed and cannot be canceled.

Should you contact us via our Contact Form or directly at cismbooks@icisf.org promptly after placing your order, we will make every reasonable effort to manually cancel your request prior to production. However, due to system automation, we cannot guarantee that cancellation will be possible at this stage.

Please note that incoming communications are monitored only during business hours: Monday through Friday, 8:00 AM to 3:00 PM Eastern Time. If a cancellation is successfully completed, your original credit card will be refunded within three business days, less a $10.00 USD cancellation fee.

If you contact us via our or directly via cismbooks@icisf.org immediately after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information before your order processes. However, because of the automated system we cannot guarantee that this correction will be possible.

Please ensure that you provide your complete and accurate shipping address. Our shipping labels are automatically generated based on the information customers submit, so we cannot be held liable for lost packages resulting from errors in the provided address.

If you reach out immediately after placing your order—either through our Contact Form  or directly at cismbooks@icisf.org —about an incorrect or incomplete address, we will make every effort to update your shipping information before your order is processed. However, due to our automated system, we cannot guarantee that corrections will be possible. Please remember that incoming messages are only monitored during business hours, which are typically Monday through Friday, 8am to 3pm Eastern Time.

Be sure to enter your correct email address, as our order confirmation is sent automatically from the details you provide.

Check your spam folder, and add cismbooks@icisf.org to your contacts to ensure you receive our emails.

We comply with relevant laws by collecting taxes in every state. The sales tax is calculated on your order's total and depends on the destination state's local tax rates. 

If local laws require it, electronically delivered products are taxed, with these items considered "shipped" to the billing address associated with your order.

Your credit card/bank statement will show a charge from "Sheridan" right away.

We collect sales tax in every state as required by law. Sales tax is calculated based on your order's total and the destination state's local rates. If local laws require it, electronically delivered products are taxed, with these items considered "shipped" to the billing address associated with your order.

If your purchase includes sales tax but you represent a tax-exempt organization, you can request a refund of the tax portion. Please submit your request and all necessary documents within 30 days of placing your order. Follow these steps for a refund:

1. Place your order.

2. Send a copy of your invoice and your tax-exempt certificate to:

         Email: estorecancel.sbi@sheridan.com - Attn: Tax Exempt
          Fax: 734.385.1689 - Attn: Tax Exempt

3. After your tax information is received and verified, a refund for the taxes will be processed if your order qualifies for tax exemption.

To get an updated invoice showing no tax, please log in to your account after receiving your refund and download the revised document.

While our CISMbooks are all printed on demand and shipped from our printer facility after a 3-5 business days processing time, our Quick Reference Cards are shipped directly from our ICISF office every Monday and/or Tuesday. That’s why you will receive them in a separate package and at a different time.

Our CISMbooks are printed upon request and dispatched from our printing facility following a processing period of 3-5 business days. In contrast, our Quick Reference Cards are shipped directly from our print partner Sheridan's warehouse. As a result, these items will arrive in separate packages and at different times.

Our CISMbooks are printed on demand and dispatched from our printing facility following a processing period of 3-5 business days. Quick Reference Cards, on the other hand, are sent directly from our print partner Sheridan’s warehouse. As a result, these items will arrive in separate packages and at different times.

Currently, we do not sell a digital version of our ICISF Quick Reference Cards.

Before finalizing your order, please verify all purchases and quantities, as we are unable to issue refunds on printed or digital content. If you need help during checkout, reach out via our Contact Us form prior to placing your order.

Please remember that incoming messages can only be monitored during business hours, typically Monday through Friday, 8am to 3pm Eastern Time.

We make every effort to respond to all messages promptly. Please note that we can only monitor and reply to incoming messages during regular business hours, which are typically Monday through Friday, 8am to 3pm Eastern Time.

Be sure to check your spam folder as well. To ensure you receive our emails, please add cismbooks@icisf.org to your contacts.
 

Please reach out to us using our Contact Us form or email us directly at  cismbooks@icisf.org. We're committed to replacing any damaged or incorrect item promptly.

Should your item arrive damaged from shipping, please take photos of both the item and its box, including the shipping label, and attach them to your email to cismbooks@icisf.org. This helps us file a claim with the courier.

If you've received an incorrect item, please keep the original shipping box if possible. We will send you a return label via email so a courier can pick up the package.

 

Keep in mind that selecting expedited shipping will not affect the automated processing time. Every book is printed on demand and dispatched after a processing period of 3 to 5 business days.

Please ensure your shipping address is accurate. We use the details you provide for shipping labels, and are not liable for packages lost due to incorrect addresses.

Once your order is delivered to the address entered at checkout, the courier assumes responsibility for any lost or stolen packages. If your package goes missing or is stolen, contact the courier using your tracking number. They can assist with locating your package or filing a claim, but this is only possible if you selected a courier service that offers tracking.

Yes, we do. Please click here to view our Demonstration Video bundle option.

Once you make a purchase, a PDF containing the video title will appear in your bookstore account’s eLibrary. Download this PDF to your device and open it. Inside, you’ll find a link to access the video file along with detailed instructions for downloading the video and other important information. Click  here to watch a brief guide on “How to purchase, access, and download your demonstration video”.

The video is in .MP4 format. Both Windows and macOS users can play MP4 files without installing additional software. By default, Windows uses Windows Media Player, and macOS uses QuickTime. If you want to use subtitles, we recommend using VLC Media Player, which is free and widely used.

Don't worry! If you've already saved the PDF to your device, the link inside remains active—simply click it and follow the download steps once more. If you deleted the PDF, you can still find it (along with your video link) stored in your bookstore account's eLibrary.

To access your eLibrary, log in to your account and click “My Account” at the top right. The “eLibrary” option will appear in your User Account. If you have trouble logging in or have forgotten your username, please use the "Contact Us" form. Our team will assist you as soon as possible. Expect responses within 24 hours on weekdays and at least 48 hours on weekends.

A VTT file is a "voice-to-text" file that contains video subtitles. Using appropriate software, such as the free open-source VLC media player, these subtitles can be embedded seamlessly into your downloaded video.

Click here to access a How-To Video, which demonstrates this process through clear, step-by-step instructions.

No. All videos and their content are protected by copyright under U.S. Copyright laws and belong to ICISF. Please share the link to our Online Bookstore so others can purchase their own copy instead.

Due to Vimeo video link privacy settings, embedding the online video in your presentation is not permitted. However, you may download the video to your device and then insert the locally stored file into your presentation.

Yes. Although subtitles don't automatically appear on your downloaded video, your purchase comes with an English transcript as a “voice-to-text” (VTT) file, which can be accessed in your eLibrary. By using an appropriate program—such as the recommended free VLC media player—you can embed these subtitles into your downloaded video. Click here for a how-to video showing the process in easy-to-follow steps.

Alternatively, you can use the provided link to view the video directly on its online platform, Vimeo, where you can easily enable subtitles by clicking the “CC” button in the video options.

We are actively working on transcripts in other languages and will make the “Voice-to-text” (VTT) files available upon request at no additional cost. Just reach out to cismbooks@icisf.org listing the language transcript you need. Please allow 24 hours response time during the week and at least 48 hours on weekends.

Click here for a How-To Video showing a step-by-step process of how to embed a VTT file in your video.