I need to cancel my order. Is this possible?

Our system operates through full automation. Once an order has been confirmed, it is immediately processed and cannot be canceled.

Should you contact us via our Contact Form or directly at cismbooks@icisf.org promptly after placing your order, we will make every reasonable effort to manually cancel your request prior to production. However, due to system automation, we cannot guarantee that cancellation will be possible at this stage.

Please note that incoming communications are monitored only during business hours: Monday through Friday, 8:00 AM to 3:00 PM Eastern Time. If a cancellation is successfully completed, your original credit card will be refunded within three business days, less a $10.00 USD cancellation fee.