“If you just communicate, you can get by. But if you communicate skillfully, you can work miracles.” - John Rohn, author. The foundational skill in crisis intervention is communication. Effective crisis communication is what understanding is built upon. It fuels interpersonal trust. It is the key determinant of empathy. And yet crisis communication does not come naturally to most of us. It is a skill that must be developed. Following simple principles, the skills of effective crisis communication can be acquired. This 8-minute video introduces a simple set of guidelines to enhance the practice of crisis communications. Students, trainers, and even skilled practitioners will find this short, simple video of value.

Resilience is the ability to bounce back from adversity. Resilient Leadership is the term used to describe those leadership behaviors that are designed primarily to help others (those who follow) resist, adapt to, or spring forward from crisis and adversity. Based on an analysis of 21 years of leadership research, it was found that crisis focused resilient leadership was a powerful predictor of overall leadership. Yet Resilient crisis leadership is seldom taught, despite recommendations from the Institute of Medicine. This brief 6-minute video introduces this novel, yet powerful evidence-based form of leadership, while reviewing its core components. This video is essential for those in leadership positions, or those who aspire to leadership positions, especially in emergent, crisis-oriented professions.